Workplace suicide prevention programme delivers to over 2500 workers

The region’s Workplace suicide prevention programme Mates4Life has had an epic two years since it was launched in October 2021. Mates4Life programme coordinator Bronnie Coory says although the programme has gone from strength to strength delivering to over 45 local businesses and 2500 employees, it has highlighted the need and desire for more training in our community when it comes to suicide prevention and awareness.

She says the team has grown reflect the demand to ensure the message is being delivered to businesses across Te Matau-a-Māui. “In the wake of Cyclone Gabrielle, we wanted to do more to say thank you and show support to those that had been affected or were involved in the clean-up, whilst also checking in on their mental wellbeing – so ‘Kai & Kōrero was born’.”

With the help of sponsors NZ Red Cross, Beard Brothers, HB Foundation, Evergreen Foundation, Tumu Group, MPI and the Napier Taupō Music Festival; Mates4Life has been able to load up its BBQ trailer and head into those workplaces. “With full bellies, we remind everyone to check in on themselves, their mates, and to reflect on the positives seen out and about in the community. Mates4Life offers a 4-stage programme that is free to all local businesses.

The first is the Safety Aider training. Bronnie says the Safety Aiders gain valuable skills around effective communication to enable them to help someone who may be in distress, keep them safe and get the right supports around them. Recently Mates4Life welcomed Hawke’s Bay Toyota including its branches in Taupo, Rotorua and Eastland Toyota into the fold.

Bronnie says once a workplace has its Safety Aiders trained, a one-hour Awareness Talk for all staff is held to give a high-level overview of what signs to look out for and what to do if someone is not coping and maybe having suicidal thoughts. Following on from the Awareness Talk is the Connector training.

This is aimed at workplaces that have multiple sites eg, orchards. The Connector comes away with the knowledge and skills to keep someone safe until a Safety Aider or other support arrives. Recently Pan Pac Forest Products, who have been a big supporter of the Mates4Life programme, have had their Connectors complete the workshop. The last is Grower training, aimed at HR / Management and Directors, and this is all about how to support someone returning to work after being affected by suicide, such as an attempt or having been grieved by suicide.

Mates4Life run refresher courses with the above training to make sure everyone stays up to date. Being the first workplace to enlist Mates4Life, Tumu Timbers have just completed their refresher. “Our goal is to keep on top of the training, and providing ongoing support and refresher courses as new staff arrive and others move on.

“The skills learnt from the Safety Aider workshop have had an incredible impact on some companies already – with staff members from Napier Port noting that their ability to be more empathetic with staff and contractors has greatly improved their work environment.”

In early July Mates4Life hosted its inaugural Safety Aider Forum at the Toi Toi Arts & Events Centre in Hastings. Bronnie says this was where Mates4Life got to showcase our existing community who had taken the time to train with us, to enable them to network amongst themselves, gain some extra tools and generally just show our thanks for their mahi out and about in Te Matau-a-Māui. The event was a fabulous success, with over 60 trained Safety Aiders taking time out of their busy schedules to come and join us. Inspirational speaker Korrin Barrett talked about resilience and determination when faced with adversity, and Andrew McGarrol from Nautical Counselling spoke about what a counsellor is and what to expect from a counselling session. The event was MCed by local legend and Hastings Ambassador Henare O’Keefe.

A guest panel followed – where the audience got to ask their burning questions from Kerry Gilbert, Suicide Prevention Coordinator at Te Whatu Ora; Caroline Wilson, CEO of A-OK NZ
(Mates4Life Programme Provider). Shane Heaton from our Community Partner Isaac’s Plumbing, Pumping & Electrical; Andrew McGarrol and our own Tyson Ataera, Mates4Life Kaiwhakahaere/Lead Facilitator. All up, none of the above could have been achieved without the ongoing support of our community funders. The latest to come on board is the team at Isaac’s.

We are eternally grateful for how much support they have shown us by fully integrating our programme into their workplace as well as becoming a sponsor. Mates4Life is a not-for-profit, and to continue our mahi creating a life-saving community here in Hawke’s Bay we need your support.

To find out more, visit mates4life.org.nz to become a sponsor, donate or to have us come and train your workplace.

Hawke’s Bay Homes has ‘ready to go’ homes for locals

The region’s longest established offsite housing builder Hawke’s Bay Homes has pre-approved building consent designs and plans ‘ready-to-go’ as the region recovers from Cyclone Gabrielle.

Hawke’s Bay Homes based on the outskirts of Hastings has the capability to build 12 houses at a time, using a tried and tested prefabrication build process that was first established by the company in 2004 under its former Cottages NZ brand.

Hawke’s Bay Homes managing director Mark Roil says the business, first started by his parents John and Rose Roil as Cottages NZ, is best placed to help those that have been impacted by the devastating storm.

Hawke’s Bay Homes has 12 designs in its standard range, which range from 1 bedroom to 3 or more bedrooms sized from 50m2 to over 130m2. “There’s been a lot of enquiry from those that have had their homes damaged – either looking for a temporary housing solution or a new permanent home.”

“The rural areas of Hawke’s Bay have been the most significantly hit and for nearly 20 years we have been a large supplier of offsite-built housing, so we are well recognised as a trusted builder of quality homes. “As a local provider, we have built and delivered hundreds of homes across the region, navigating some difficult terrain to get houses on to some remote properties. It’s local experience that makes the difference.”

The Roil’s have long standing relationships with many other local suppliers and sub-contracting businesses like Greg Harman Joinery, Advanced Plumbing, Roofing Direct, Atlas Plasterers, Venta, Hutchinson’s Flooring, Brittins and Freeman Decorators, just to name a few. “We are really proud that we have made long standing relationships with other local businesses and collectively our teams take great pride in that we are building and decorating new homes for locals, many of whom we know and some of which are return customers.

Hawke’s Bay Homes has a new 100m2 show home – a three bedroom, two bathroom monopitch fully furnished design which can be viewed at their premises at 1139 Maraekakaho Road.

Due to the impact of the cyclone Hawke’s Bay Homes reacted quickly and designed some small ‘ready-to-go’ 50m2 temporary houses that can be easily moved onto properties that have been impacted, while a larger home is getting built.

“There’s already been strong interest in our Gwavas 50m2 which has 2 bedrooms, a kitchenette and separate bathroom. For many people, they don’t want to leave their properties, while they decide on their permanent solution. “They can have one or more of the 50m2 builds which easily connected to the existing services such as water and power and once the main dwelling has been repaired or a new home is built the small dwellings can be converted into a permanent rental or as an onsite holiday accommodation income generator.”

Hawke’s Bay Homes presently has four ‘shell-only’ houses sized 50-103m2, which are consented and could be delivered and lived in with quickly. Mark says some customers wanting
a larger home can easily add-on or connect additional buildings or create a more bespoke design based from the tried and tested prefabrication build process.

An alternative option for our clients would be to choose one of our larger models as their new home. Our standard designs are a faster way of getting into a new home but some customers do want a more bespoke solution and we can work with them to either modify a standard design or look at other designs. “Our designs have been refined over recent years and all our clients have input and add their own personalised touches such as colour of external and internal walls as well as fixtures and fittings,’’ Mark said.

www.hbhomes.nz

Russell Roads – Driving ahead into the next 50 years

With 50 years on the clock, Hawke’s Bay’s most established local civil construction business Russell Roads is driving forward to being much more than building roads and pavements.

Russell Roads was started by Chris and Ken Russell in 1973 as a small local civil construction business and over the last 50 years it has helped shape roads, walkways, residential and industrial developments across Hawke’s Bay.

The Hastings based business has been on a fast track of growth in recent years, with Robbie and Michelle Gale becoming part owners in 2015 and then taking full ownership in 2019. The step change included amalgamating their business CPM Concrete with Russell Roads with the ambition of becoming a significant player in the civil construction sector.

In 2022 Robbie lured Gavin O’Connor from global leader Stantec to add further professionalism to the operation. Gavin was Stantec’s regional director of national transportation, a role that required significant travel outside of the region. With a young family, Gavin was looking for a new challenge locally. “I’ve been looking for a new opportunity and although I’ve been within large national and multi-national corporates, Russell Roads posed a really exciting opportunity with growth potential for not only myself but all our staff.”

What many don’t know is that Russell Roads is more than just roads and pavements… The business also has an asphalt plant in Omahu Road, two river-based quarries in Stockade Road in Central Hawke’s Bay and Maraekakaho in Hastings along with a newly consented land based quarry at Mohaka Coach Road, north of Napier. Gavin believes that the businesses growth will come as a materials supplier over the next five years. Expansion plans are well underway including a move to a purpose built facility within the next 18 months as well as repositioning the business to align with its service offerings.

“We do more than build roads, we cover the entire supply chain. From rivers to roads is an easy way to explain it. We supply materials for the civil contracting sector, we do 3 waters infrastructure, and we do road and pavement construction. Russell Road’s uses about 10 percent of aggregate materials from the quarries for its own projects, supplying 90 percent to other contractor businesses including a long-term supply contract with Bridgeman Concrete as well as national civil contractor big guns in Fulton Hogan and Downers.

“We expect that the aggregates business will be bigger than the roading business within the next 12 months or so. If you look at our Mohaka quarry, this is a 32 hectare site, which is about 5-10 years of supply into the market. “In Central HB we can extract 150,000 tonne of metal, which is a significant amount and with the recent cyclone damage, we expect a lot of demand.”

Gavin says he was attracted to the family-owned business because of the Gale’s desire to give back to the community as well as provide greater career pathways for their staff, along with profit-share incentives.

“Michelle has established a charitable trust that supports local initiatives while at the end of each year staff receive a bonus payment acknowledging their contribution to the business. “Robbie and Michelle really want to do more for their team than just a job and a wage and extra cash at Christmas is a nice windfall. Another benefit is that due to the bonus being based on profit, it has raised the bar in performance.”

Civil Contractors are regarded as a bit rough around the edges and take a lot of public flack for quality of workmanship. Gavin is acutely aware of this – and ensures that Russell Roads is at the top of its game. He says the company is fortunate to have two of the region’s most experienced project managers, both with over 30 years in the industry. A recent win at the regional civil contractor awards in the over $3m project category for the Flaxmill Inundation remediation was a proud milestone for the company and the project lead Rob Anderson.

“We want to be recognised for quality workmanship and as a local employer and supporter within the community. It’s also really important for us that we have good communications with the property owners where works are being undertaken. “We know it can be a frustrating time and that civil works can be a dusty and noisy operation, so we make sure that we have direct communications with those nearby. “

A good example of this is the new road alignment and round about at the intersection of Crosses Road and Napier Road in Havelock North. We worked really hard to complete this project on time New Napier Road and Crosses Road roundabout with minimal disruption and if there was an issue raised it was acted on quickly.”

Recently there’s been a significant investment in new technology as well as focus on recycling materials and reducing their environmental footprint. “Globally there is a big push on how to re-use materials and we have looked to do this with the St Georges Road realignment, where we have looked to use the existing road materials in the new road.”

Russell Roads has also partnered with a local recycling facility Earthworks Hawke’s Bay for the disposal of old pavements and concrete materials. The new purpose-built facility earmarked to start in 2024 will also have an environmental bent while there’s also thinking underway of energy efficiency at the quarries. In recent months Russell Roads has been at the frontline of the cyclone recovery. Gavin is proud of the role the close to 100 staff have played in their own community, clearing debris and helping reopen access into rural areas as well as being the only operational asphalt plant in the region.

“Everyone has really pulled together to get our communities reconnected.  For the most part the company badges have been left at the door and people have collaborated and worked together to deliver what’s best for the community.”

Going forward into the recovery Gavin says the quarries and asphalt plant will be in high demand with the Mohaka quarry being vital to the reopening of the Napier to Wairoa route. “As a large local employer our people are really keen to be involved and we envisage being a key provider as the response builds momentum.  We have particular strengths in earthworks and pavement build which will be key to the response.”

It all looks promising for Russell Roads as it drives forward into the next half century. www.russellroads.co.nz

Iwi takes lead in post-flood housing

 K3 has emerged as a turnkey solution to the ever- growing housing crisis in Hawke’s Bay with its latest move establishing an offsite building facility in the Irongate Industrial zone.

The offsite build facility, officially named Te Whare Tipu, currently has 22 transportable homes under construction either for local Papakāinga or for immediate flood relief housing. K3 chief executive Aayden Clarke says the facility, is a hive of activity with builders, electricians, plumbers, painters and scaffolder teams.

“It’s all go at the facility both inside and outside with builders and other tradies spurring each other on as they build well-designed five star quality housing for our whanau. The houses are of contemporary design but follow an efficient build process that takes about 12 weeks to construct before being transported to properties.”

K3’s broader goal is to provide training, employment and business opportunities for Māori, increasing living standards and income levels.

“K3 is committed to make real progress in building affordable homes for those living in the Kahungunu rohe. We believe all whānau should have the opportunity to live in a warm, dry and beautiful home,” says Aayden.

It currently has 65 apprentices overseen by trades training manager James Thurston as part of the Government’s Māori Trades and Training Fund. Apprentices are connected to one of the 122 Māori and tauiwi (non-Māori) owned business which K3 has partnered or providing business skills support.

“We are focussed on creating career pathways for youth and providing wrap around business support for Māori businesses so that they remain sustainable in a challenging economic environment.”

As well as the modern prefabrication building facility, K3 is building 49 houses for the government’s housing agency Kainga Ora onsite in Maraenui, with two already completed, eight near completion with the remainder to start in coming months. K3 was established in 2019 as a land development entity, sitting under the Ngati Kahungunu Asset Holding Company on behalf of iwi Ngati Kahungunu.

Aayden says K3 is now well established to offer a ‘one stop shop’ to get whanau into new houses across parts of Hawke’s Bay that has been hit hardest by Cyclone Gabrielle.

“We’re ready and it’s obviously more important than ever to have a range of housing solutions that take the pressure off those that were already in transitional or emergency housing as well as for those that have lost their homes due to the cyclone.”

Mr Clarke says K3 will continue to refine their designs and streamline building processes to further fast track whanau into housing. It is also continuing to progress a Government fast track consent for a large 600+ mixed-use affordable housing development on 22 hectares of land adjacent to Maraenui Park.

Local land experts merge to form a one stop shop consultancy

Development Nous is a growing local multi-disciplinary land consultancy following the merger with well- established Hastings businesses Shanley Surveyors and Design Phase, a leading Structural and Civil Engineering consultancy.

Development Nous was set up by Principal Planner Matthew Holder and Licensed Cadastral Surveyor Karl Carew in 2016 and with strong organic growth over the last 6 years along with significant changes in local body and central government in regard to land use and development opportunities, they are keen to strengthen their locally based one stop offering.

Shanley Surveyors owner Aaron Brittin brought across his team at the end of 2022 while Design Phase’s Kelvin Landon and Rachel Landon, Structural Engineer and 3 Waters Engineer respectively, joined Development Nous around the same time. “Joining forces with these other well established local businesses will provide greater resilience and deepen our professional expertise for the benefit of our clients and their projects.

Collectively our aim is to continue to develop quality and enduring communities,” says Karl. Shanley Surveyors has been surveying land across the many parts of the east coast since 1931,originally established by Harry Davies, Norman Hewkin and Colin Shanley, first known as ‘Davies and Hewkin’ and from 1968 ‘Shanley & Co’.

Aaron was a longstanding employee of Colin Shanley’s for over 30 years before taking over the business in 2020 and rebranding to ‘Shanley Surveyors’. Aaron joins Development Nous as a company Director and Survey Lead. Kelvin says “Design Phase has collaborated on projects with Development Nous for many years therefore it was a logical step to join forces to increase the depth to the senior leadership.”

Kelvin also takes up a company director role. Matthew says “With the recent cyclone and it’s damage across Hawke’s Bay, the region and future land use are
at a historical tipping point and local knowledge and expertise will be vital in the recovery and future prosperity of the region.

Future land use is a priority, and we need to find the right balance of ensuring we have enough land for housing and a growing population while at the same time looking at sustainable productivity across our highly regarded primary sector of horticulture, viticulture and traditional farming.”

Today Development Nous offers professional services in Town Planning, Surveying, Civil and Structural Engineering, Landscape Architecture, Urban Design, Environmental Consultation and Project Management. Development Nous will continue to be based in their recently built modern office at 502 Karamu Road North, Hastings.

Ultrasound HB – Going the extra mile leads to success

The timing of establishing a new business was far from perfect as we were all still living in a COVID19, it was brave to consider starting a new business, but the rollercoaster ride since for Ultrasound Hawke’s Bay remains rewarding.

When Jody and Rohana Dawson featured in the March 2021 issue of The Profit, they were in the throes of setting up an independent medical diagnostic business in Havelock North.

The couple had rekindled their teenage relationship, reconnecting via social media with Jody subsequently moving home to New Zealand. The couple also decided to ‘elope’ in 2021 marrying at a local Havelock North lodge with only the celebrant and witnesses. It was truly magical after nearly three decades apart.

Jody with over 20 years’ experience as a sonographer, along with Rohana’s administration management background and passion for customer service, had a vision to create a boutique ultrasound clinic that would raise the bar in service and expertise as well as provide faster access to scans and any subsequent medical treatment.

“We’re proud of what we have achieved, despite many setbacks along the way as new business owners. We’ve gone through two COVID19 lockdowns and then Cyclone Gabrielle, but have remained true to wanting to provide a personalised and independent clinic. Since opening in March 2021, Jody has done well over 6000 scans and the couple are now celebrating the recruitment of a new sonographer Jana Furlan, which will enable the couple to have more than a long weekend break.

“It’s been really hectic and this is much to do with the service that we offer. Jody has so much experience and has a fantastic nature with his patients and being a small nimble clinic, we tend to say ‘yes’. “Word about our service has spread, and our customer base has grown, yet we struggled to find an additional sonographer to help, they truly are a rarity!

“But finally, we are fortunate to have found a new sonographer in Jana and like us, she has a similar personality and humour and is also from Gisborne. “Jana is awesome and has not only taken the pressure off Jody, but has also enabled us to have a good break away,” Rohana says.

It’s fair to say that Jody and Rohana have gone the extra mile for their patients over the last 2 years – often opening early or closing late as well as responding to many after hour emails and phone calls. “We have surprised a lot of our patients with our prompt communications. We have contacted some patients who have not even left the doctors yet after the Doctor has used our online referral system. This was something we developed during Covid as it was difficult for patients to collect physical referrals,” says Rohana.

The couple are proud that they have been responsive and got patients on a path to moving through the challenging health care environment in New Zealand. “The quicker patients can get a scan, the faster they are on their treatment and recovery journey.”

“Our referrers really appreciate the service we provide and how quick we see people. We are continually grateful for their loyalty in continuing to refer to us as without them we would not be here.

“The couple are equally proud of being actively involved in the community, both locally in Havelock North but also more widely. They have recently been the major sponsor of a cyclone relief event in Havelock North, helped arrange a new barbeque for the Havelock North Volunteer Fire Brigade (supplied courtesy of Bunnings) and are also a key sponsor of the Hawke’s Bay Magpies.

They even adopted four Kakapo in the Department of Conservation’s breeding programme. “We have really enjoyed being part of the Havelock business community as well as supporting the Magpies and HBRU players”, says Rohana.

www.ultrasoundhb.co.nz

Hawke’s Bay has a new home of luxury real estate – Business Profile

Welcome to Oliver Road – a specialist estate agency focused solely on marketing and negotiating the sale of unique, high-value homes. Founded by Cam Winter in 2017, the firm has established a formidable track record and been responsible for many of the Bay of Plenty’s most notable sales over the past five years. Working exclusively in the top end of the market and representing only a select few properties at any given time, the Oliver Road team is known for delivering a world-class service that includes valuation, pre-market improvements, luxury furnishings, high-impact exposure across national and international markets, and strong negotiation in favour of its clients.

Transacting a total of $280m in property sales and representing an ever-growing list of astute clients including National Party’s Simon Bridges, Tainui & Ngāi Tahu Holdings’ Mike Pohio, AC/DC’s Phil Rudd and best-selling author Chelsea Winter, Oliver Road is now proud to announce the appointment of experienced local real estate professional Nic Goodman as Sales Director of our Hawke’s Bay branch, and to share the first listing in our Summer ’22 Collection – ‘The Gallery’ at 110 Durham Drive, Havelock North.

Nic Goodman

Nic grew up on her family farm in Central Hawke’s Bay and whilst this upbringing no-doubt contributed to her love of the outdoors, it was clear early on that her professional career path would take her off the land and into the city. A degree from Lincoln University lead to a stint on the West Coast of the South Island where she discovered a strong interest in marketing and sales. She continued studying, eventually departing the Coast with a Diploma in Marketing, a passion for sales and an aversion to torrential rain.

After spending time abroad over the next few years, Nic returned to Hawke’s Bay where she worked in a variety of sales and marketing roles and married husband of 25 years, Steve, together raising three children now aged 21, 19 & 16.

In 2013, Nic entered the real estate industry as a Sales Associate with Sotheby’s in Hawke’s Bay. Over the following eight years, she established a formidable track record – winning a number of coveted awards and consistently ranking highly among industry peers both locally and on a national level.

Nic was inspired by international real estate conferences, always exploring new trends, pushing boundaries with marketing, and striving to deliver better outcomes and service to her clients. In more recent years, she focused this attention on high-value real estate and, until recently, held the record of the highest residential sale price in Hawke’s Bay.

Some years ago, Nic identified Oliver Road – as a unique luxury estate agency with exceptional marketing selling high-end homes in Bay of Plenty. She set her sights on bringing Oliver Road to Hawke’s Bay and is proud to have recently formed this exciting partnership. The pairing of Nic’s highly-personable and trustworthy character with Oliver Road’s truly specialist approach to marketing luxury real estate is already proving to be a perfect match. Sellers of Hawke’s Bay’s most fabulous, high-value homes have waited long enough for an agency to deliver world-class service and superior results, needless to say – Nic Goodman & Oliver Road are here to prove that the wait is over.

Positive feedback takes Oliver Road to forefront

  • “Oliver Road is without doubt the absolute best in the business.”
  • “Their approach was simply extraordinary and beyond compare.”
  • “Oliver Road have reimagined the role of a real estate agent.”
  • “The most professional agents we have ever dealt with.”
  • “We simply cannot recommend them highly enough.”

Vet Services clinic makeovers continue on back of growth

2022 was a big year for Vet Services, with exceptional client growth, an increase in staff and significant investment revamping the small animals area at its longest established clinic in Waipukurau as well as opening a new super clinic for Napier.

Vet Services Central Hawke’s Bay clinic has had its biggest makeover in over 30 years, doubling the size of the small animal clinic as well as upgrading the staff room, meeting rooms along with a stunning external facelift. The Napier Clinic has gone a step further, relocating from a small clinic 50 metres from the to the new clinic to Napier’s latest large retail park, The Crossing.

To cap off 2022, Vet Services also took out two awards at the Hawke’s Bay Chamber of Commerce Business Awards – the Excellence in Innovation category and the overall Supreme Business of the Year Award, which it had also won in 2012.

Vet Services General Manager Brendan James says the Napier move has been a long term coming and will now offer a much broader suite of services including an onsite production vet service for the rural community. He says there was a lot of luck involved in finding a new site so close, literally a stone’s throw away. Brendan was meeting with the company’s bank when the premises issue was raised and how hard it was to find a new site. Their bank representative promptly mentioned that they were acting for the developers of the proposed large retail park.

“That was such a fortuitous meeting as we had been really struggling to find a new site and we were pretty desperate. There had been fast growth in the clinic due to the increase in companion animals and we just had no room. The Napier clinic has super-sized from 200m2 to 660m2, enabling two surgeries, a larger retail offering, a high tech Xray offering, animal grooming, a laboratory and a meeting room. “We’ve had our staff working on top of each other for some time which was making it hard to deliver the service with the best possible experience.

“Our staff have been looking forward to this day for so long. A lot of thought has gone into the design of both clinics and the Napier clinic has a paint colour palate inspired by American clinics to create a calming influence for cats and dogs.

Brendan says 2022 was a big year across the business that has clinics in Napier, Hastings, Waipukurau, Dannevirke and Masterton and it’s unlikely to slow down with plans for a refit of the Hastings clinic and potentially a new after hour emergency clinic to cater for the wider veterinary community. CHB Clinic gets first major redevelopment in 30 years.

The CHB clinic redevelopment was led by the CHB Farmers Veterinary Club along with Caroline Robertson, who has worked as a vet in Waipukurau for over 30 years along with support from head nurse Jess Neilson. Caroline says the refit was inspired by Vet Services’ modern Dannevirke clinic, which was the “blueprint” along with staff input from visits to other vet clinics around the country.

However, she says the design brief was kept pretty simple,“technically it’s about getting the right flow … it’s a bit like a big kitchen and everything has to be in the right place. The project was more than four years in the making and was on the back of substantial client growth, which escalated over the COVID 19 years as more individuals, couples and families became pet parents. “Small animals are great company and during COVID a lot more people got companion animals and in Central Hawke’s Bay it was no different. Caroline and the team had a very clear idea of what needed to be achieved. “We had already outgrown space due to having a lot more specialist diagnosis equipment, let alone the increased popularity in pets, which has seen us have twice as many people working in that area.

Caroline says the biggest challenge was operating a 24/7 clinic while in construction mode. The project was to become known as a ‘clip on’ in that construction would take place on one side of the building while the other side remained operational and then swapping over. “We’re a 24 hour seven day a week business so there was a lot of planning needed to make sure we could continue to operate and it’s pleasing to look back and see that we achieved that.

The new small animal clinic now has more of everything! There’s a dedicated x-ray and ultrasound room, two surgeries, four consult rooms and a fully functioning laboratory. “There’s also plenty of triage space while the public will notice the cosmetic changes with the buildings external experience getting an overhaul.

 

About Vet Services

Vet Services was first formed as Central Hawke’s Bay Farmers’ Veterinary Club in 1972 with a small clinic in Mt Herbert Road. Until then there was no professional Vet Practice in Central Hawke’s Bay, with the area serviced by a private practitioner based in Hastings and supported by a local chemist. In 1973 the club purchased the present property and it built a clinic that has been added to over time. Today, the business employs over 160 including 40 veterinarians across its five sites offering expert care for companion animals, equine and service farms with sheep, beef, dairy, and deer focusses.  In 2019 we launched an equine focused veterinary service (called VS Equine). The combined skills and knowledge of six equine veterinarians and three techs provide a comprehensive service for both the horse and our clients benefit.

The right ingredients for business success comes from adversity

Running a business can’t be as tough as losing both your parents before the age of 18 years and taking on the care of one of your younger sisters. Shaleah Lawrence has faced the toughest of times and says that although she expects challenges on her journey to creating a successful business, she has the mental toughness to go all the way.

Her drive is to financially provide for her two younger sisters, to buy them a house and then finally have the freedom to enjoy some of the things most young adults take for granted, such as “going to a music festival”. Shaleah’s journey to business success is now well underway after unanimously impressing the three judges at the second annual Innovate Hawke’s Bay (a business accelerator programme), along with potential investors and business mentors, with her brand of natural skincare products, Earthwoven, inspired by her own skin conditions. The mature 23-year-old has had the most unconventional and tragic upbringing.

She lost her father to a brain tumor when she was three years old and in her teens, she and her two siblings were taken out of the care of their mother, who was suffering from postpartum depression following the birth of a sister, which tragically spiralled into her taking her own life.

“I watched my mum’s life spiral downhill. She had been unwell for a long time and it wasn’t unexpected (her passing) but it was still a shock.

“I then lived with a family friend for a little while before a very nice couple gave me the chance to rent a house, where I was then able to look after my youngest sister.”

Shaleah also walked away from mainstream schooling, having been homeschooled by her mother from Year 5 then going on to attend Napier Community High School, which provided individual tailored education that she is forever grateful to the small team of teachers for. Personal tragedy, growing up fast, having an unconventional education as well as battling her own mental health have given Shaleah the confidence to know that she can take on anything that is thrown her way in business.

“It’s why I didn’t even stumble when it came to creating the business. There are many businesspeople who give up before they get to market and I think I haven’t because I have already gone through the hardest things in my life. Everything I do from now on and no matter how difficult it may seem, it won’t be the hardest thing I have gone through – that was losing my mum.

“I struggled a lot in my teenage years, and it wasn’t until I was 19 that I woke up one day and said to myself, if anyone is going to change this then it’s me – stop the pity party.

“You have just lost your mum so you have to get up now and make something of yourself. It has been a big journey but I have had incredible support from my therapist, she saved my life, as well as my nana, who never gave up on me.”

Working two jobs wasn’t going to create any financial freedom so Shaleah started thinking of business ideas; as a sufferer of dermatitis and other sensitive skin issues who always struggled  to find effective natural-based skincare products, she decided to make her own.

In 2020 Shaleah started to turn her life around, spending hours researching natural ingredients that when combined could rejuvenate and protect her skin.

“I couldn’t find any products on the market that were natural, and all my research found that most skincare products included sulphates and parabens, harsh chemicals that eventually soak into your skin. “I also couldn’t find any active ingredients that could get to the root of my problem. There are some big brands that market themselves as natural but when you look at their ingredients, they’re not.”

Shaleah partnered with Auckland-based Shieling Laboratories, an industry leader in creating personal care products, toiletries and candles, and in skincare and cosmetic manufacturing. “I partnered with a senior formulator and briefed her on my ingredient must-haves as well as the claims I wanted to go with my products.”

‘Natural’ or ‘earth-based’ was at the top of the list and having already done a lot of research, Shaleah had already narrowed it down.

“I knew what I was looking for and so we started from there, creating four-to-six samples to trial before I was happy with the final formulation.”

The next step was to add a natural fragrance to the products and this was achieved with the help of another company called Flairoma. Shaleah worked through the night developing the design of her packaging, sourcing a packaging manufacturer in China, and placing an order for 15,000 recyclable containers while also building an online retail website. At the same time, she was still dealing with the loss of her mother, who had instilled in her a hard work ethic and fierce determination.

“The last two-to-three years of trying to establish a business has played a big part in my healing journey and has involved plenty of self-discovery.

“I would not be where I am today without the business – the staying up until 4 am trying to learn Mandarin because I didn’t know my way around Alibaba, and then just having to get up in the morning and keep going. No one is going to do it for me, and I hate failure. I have no choice but to succeed; no one’s coming to save me. While I my have also lost friends and family in the process, I have grown in myself. “I worked hard to learn website coding and design on my own, purely because I am a small business with no cash flow.”

To seed fund the business Shaleah got a Work and Income grant, a bank business loan and some funding support from the Regional Business Partner Network – a Ministry of Business, Innovation and Enterprise fund.

“There was a bit of bootstrapping involved, funding the business through my wages, and my nana also helped.”

By the time she heard about Innovate Hawke’s Bay, Shaleah was already making a profit based on great production margins, made even better by placing such a large quantity packaging order to meet the quantity of her first three product lines – a foaming cleanser, a spritz toner and a hydrating moisturiser. She wasn’t confident in being shortlisted and getting support to prepare for the final Dragon’s Den-like pitch to the Innovate Hawke’s Bay judges, thinking the business was already too far advanced.

However, Innovate Hawke’s Bay programme director Hal Josephson quickly saw the potential in the business as well as the energy and commitment Shaleah had already put into getting her business off the ground. “Shaleah is full of energy and is even ‘batting cleanup’ as the phrase goes.

“She has done everything from her home and in her spare time. Up until just before the final pitch, she was still working part-time to supplement her income. “The fact that she already had so many customers and had put in so much time and effort, I wasn’t surprised that she went all the way,” says Hal.

The six finalists met each week at Hastings HIVE to build their ideas into a validated business with tailored support from local mentors.

They also had access to the full mentor pool of The Factory, a Palmerston North-based business accelerator company. Using lean start-up methodologies, finalists learned about intellectual property and protection, cash flow and budgeting, validation and, most importantly, what it’s like to be an entrepreneur. Head judge Luke Irving said there was no doubt that Shaleah was the overall winner, securing the $5,000 cash prize money and access to the Manawatu Investment Group (MIG), as well as continuing to build out her next phase plan with mentors from The Factory.

“Shaleah showed a perfect balance of true entrepreneurship with a proven product, a great understanding of product market fit and total customer empathy. “She is executing well and has clearly made some brilliant strategic decisions to get to where she is now, not to mention her age and energy.

She is one to watch and we can’t wait to support her and the other finalists’ exciting growth.”

With the win under her belt, Shaleah is now looking at adding new products to her range and deciding whether to partner with investors to scale up the business or go it alone.

“I want to get distribution into pharmacies and specialty stores, and I genuinely want to help people. The skin issues I went through weren’t cool, so I really understand the challenges and have empathy for those who also struggle with their skin.” As the business grows Shaleah wants to support new mothers who also suffer from postpartum depression? and encourage

 

New chair at Napier Port – Blair O’Keeffe

Blair O’Keeffe has replaced Alasdair MacLeod as Napier Port chair. Alasdair was a board member since 2014 and at the helm for 8 years, playing a significant role in helping navigate the port through COVID-19 while at the same time undertaking a major new wharf project to create new shipping opportunities for local businesses. Blair, born and bred in Hawke’s Bay has a senior executive background including being a chief executive of a major port. He has other governance roles including fellow NZ listed company Z Energy.

What is your connection to Hawke’s Bay?
I grew up in Hawke’s Bay, going to school in Napier. I had a great childhood, long summers, the beach, sports, fishing (including around the port when that was allowed…they were different times). After school and polytechnic (now EIT), I left to go to university and then developed my career around New Zealand and then offshore.

After 25 years as a senior executive and CEO, I made the decision to develop my governance career and then had the freedom to choose where to live. Hawke’s Bay became an obvious choice. My wife and I were keen to give our young son the kind of lifestyle Hawke’s Bay offers and most of my family is still based here. We’ve been back for nearly seven years now and can’t imagine being anywhere else.

What’s your interpretation of good governance?
It starts with direction. Ensuring there is a clear and robust strategy, supported by a good plan, with the right people, resources and monitoring systems, to deliver it in a constantly changing world around us. Strong values and a culture of care for the people, stakeholders and shareholders of the business are essential. As is diversity of thinking at the board and executive table.

As a former CE of a port, how do you ensure not to blur the line between governance and management?I like to keep things simple. The CEO runs the company. The Board is there to ensure they are successful doing that. That requires a strong, open relationship between the Board and CEO, built on trust, collaboration and respect. Good CEO’s operate at their best when they are given the space to be accountable and grow, under leadership that is there to guide, motivate, develop and challenge them when needed to get the best outcomes.

What is your chair/leadership style?
As a Chair my role is to get the best out of the board and CEO in service of the long-term performance of the business. I like to promote open and inclusive dialogue that leads to alignment of purpose and decisive action. Being a values-based leader, I take the reputation of the business and its people very seriously.

Who/what has been a big influence on your career?

There’s a Benjamin Franklin quote ‘An investment in knowledge pays the best interest’. I would say a willingness to learn from and connect with others has been the biggest influence on my career. I’ve been lucky enough to work around the world, in a number of industries, with some wonderfully interesting and talented people, including here in Hawke’s Bay, so I truly value different perspectives that arise from different people, cultures and industries and that there is always more to learn to get better at everything you do.

What can the port do more broadly to promote HB as a place to do business?
Napier Port plays a large part in Hawke’s Bay’s success and it is our day job to market the region to the world and the team is constantly working on this. We have recently invested $170m to add a new ‘gate’ to the world with our new Wharf and the team is busy promoting that to the international shipping lines. One thing we really need as a region is an integrated spatial plan for transport and infrastructure, industrial and productive land. Making sure our exporters, importers and transport operators have the tools, resources and frameworks to grow
(responsibly) and connect their cargo with the world whether by road, rail or sea. This is essential for the prosperity of the region and we have started some work supporting the five councils on advancing this.

What do you see as the issues that could impact on the port’s performance and what do you see as opportunities for growth at the port?
It looks likely that the economy may be a bit tougher in the short-term and that may impact on the region’s importers and exporters. Having said that, there is a lot of strength in our food and
fibre sectors in particular, which have continued to prove how durable they are. The growing world needs to eat and have shelter and our reginal primary sector excels at producing these commodities.  It’s great to see cruise return and that looks set to reach record levels. Our recent investments in wharf capacity and other infrastructure means we are well placed to serve the needs of the region and wider NZ, as some of the other ports struggle for capacity and look set to do so for some time. We’re now in a great position to release the pressure being felt across the supply chain, having the capacity to support further regional growth across container and bulk cargoes as well as growth in cruise. Overall, I am very optimistic about Napier Port’s ongoing performance.

What do you do in your spare time?
Like most people, I value spending time with family and friends. You’re likely to find me outdoors – I love tennis, the beach, mountain biking, doing work around the property and enjoying everything the region has to offer. I also enjoy travelling and seeing the wonders around us, both throughout New Zealand and internationally.

Apology – and correction

The headline of the print version of this article referred to Blair as the CEO, when I fact he is the chair. The CE is Todd Dawson. The Profit apologises to both Napier Port and our readers for the confusion and error.